1 Hyper-Lights and customer service Wed Mar 05, 2008 5:54 pm
Admin
admin
Security being a big thing, last night I decided to order a set of Hyper-lights.( http://www.hyperlites.com/bmwkitsK.html)
This is a very popular item here among BMW riders and I have to admit that I already avoided a crash with another rider because he had a set of Hyper-lights installed on his bike.
Today, I received an Email from the people of Hyper-lights. They noticed from my Email address that I own a BMW and were inquiring if it was for this bike.
They could have sent me the generic model that I ordered, but they took the time to inform me that they have a specific model for K bikes and offered me to modify my order (Same price).
This is what I call customer satisfaction.
This is a very popular item here among BMW riders and I have to admit that I already avoided a crash with another rider because he had a set of Hyper-lights installed on his bike.
Today, I received an Email from the people of Hyper-lights. They noticed from my Email address that I own a BMW and were inquiring if it was for this bike.
They could have sent me the generic model that I ordered, but they took the time to inform me that they have a specific model for K bikes and offered me to modify my order (Same price).
This is what I call customer satisfaction.